Customer Care
How can we help?
Facebook Messenger, the fastest way to get in touch. We are ready to help 24/7.
Email, send to support@smithbutler.com. We will get back to you within 24 hours.
Free shipping
All shipping from SmithButler is free and trackable worldwide. We try our best to set up the fastest logistics all over the world to deliver the professional spy camera to your hand fast and reliably. Estimated delivery times around the world:
| Country | Cost | Delivery time(Days) | Processing time(Days) |
| United States | Free | 3 | 1 - 2 |
| Canada | Free | 3 | 1 - 2 |
| Australia | Free | 3 | 1 - 2 |
| United Kingdom | Free | 3 | 1 - 2 |
| New Zealand | Free | 3 - 5 | 1 - 2 |
| France | Free | 3 - 5 | 1 - 2 |
| Germany | Free | 3 - 5 | 1 - 2 |
| Rest of Europe | Free | 3 - 5 | 1 - 2 |
| Hong Kong | Free | 3 | 1 - 2 |
| Singapore | Free | 3 - 5 | 1 - 2 |
| Rest of World | Free | 3 - 7 | 1 - 2 |
Customs and taxes
We don't cover the customs, duties, and taxes for international orders outside the United States.
No-hassle returns
We are confident you will love our spy camera. But if not, you can return/exchange it in 30 days of delivery for free, and even you have used it. Refunds to credit cards may only be issued to the credit card used to make the original purchase. Simply email us your order number or email used to place the order at support@smithbuter.com for the easy return.
Where to buy?
To guarantee the product quality and consistent customer care experience, our online store www.smithbutler.com is the only place in the world where you buy original, genuine and authentic SmithButler spy cameras.
Where are we based?
SmithButler is a California Electrics & Camera brand. Our headquarter is in Santa Clara, California. And we have fulfillment centers in Santa Clara, HongKong, and Oman.