100% Satisfaction Guarantee.

If you are not 100% satisfied with your purchase, within 30 days of your purchase we'll give you a refund. We're committed to making sure you are fully satisfied with and confident using every spy camera you buy from us!
To request a return please email support@smithbutler.com. Once your return is authorized, an email will be sent to you with your assigned return merchandise authorization and all instructions for the return. Once your return is received by our returns department it will be processed within 5 business days.

Refunds

SmithButler sells the spy cameras with a 30-Day Money Back Guarantee. Requests for refunds on items must be made within 30 days of receiving your order. Any requests for a refund made after 30 days may be denied. 

Fees

All returns are free from SmithButler even you have uses the gadget. All refunds are subject to a 15% restocking fee if the gadget has been damaged or lost parts.
All refunds will be issued back to the original form of payment used to make the purchase. The refund will be issued for the item(s) returned only. Shipping charges from the original order will not be refunded as part of the return.

Exchanges

If you would prefer to exchange your item for a different product rather than receive a refund please contact us within 30 days of receiving your item. If there is any price difference for the exchange you will be charged or refunded as appropriate at the time your return is received and processed.

Warranty Replacements

All products are backed by our standard One Full Year Warranty. If your product stops working within 360 days of receiving the product and we are unable to resolve the issue through troubleshooting, we will issue an RMA number for the defective product to be shipped back for replacement.

Inspection Process

All items returned are subject to an inspection/testing process.
If the product has been altered or physically damaged due to misuse, this may void the warranty and/or return eligibility of the item. In these rare cases, your return may be denied and the product will be returned to you.

Return Shipping

Return shipping is paid by the customer for all products.
It is strongly recommended that you use a traceable return mailing service and to keep a record of the tracking number for the return shipment. SmithButler will not be responsible for any lost return shipments. In the case that proof of delivery is requested for a returned package, the return tracking number will be required.

Unauthorized Returns

Items returned without a return merchandise authorization issued by SmithButler may be denied and sent back to the customer. To ensure your return is processed in a speedy manner, please email support@smithbutler.com, so that we may issue the appropriate authorization and provide instructions on where to send your item. 

International Customers

SmithButler is unable to reimburse any customs or duties fees paid by international customers in the event of a return of an item delivered outside the United States.


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